Responsible Gaming at aq22

At aq22, responsible gaming is not an afterthought — it is a core pillar of how we operate. We recognise that for the vast majority of players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and the rest of Bangladesh, online gaming and sports betting is a form of entertainment. However, we also understand that for a minority of players, gambling can develop into a pattern of behaviour that causes genuine harm to individuals, families, and communities.

Our responsible gaming programme is built around four principles: Prevention (keeping gambling fun and within healthy limits from the start), Detection (identifying patterns that may indicate a developing problem), Intervention (providing practical tools that put control back in the hands of the player), and Support (connecting players who need help with qualified guidance and resources).

Every aq22 staff member involved in player support is trained to identify signs of problem gambling and to respond with empathy, discretion, and appropriate action. We do not pressure players to continue gambling, we do not send promotional communications to players who have activated responsible gaming restrictions, and we do not make it unnecessarily difficult to use our protection tools.

aq22 operates strictly as an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting market on the aq22 platform. This policy is non-negotiable and is enforced through our Know Your Customer (KYC) verification process.

Why We Enforce This Policy

Young people are significantly more vulnerable to the potential harms associated with gambling. Research consistently shows that individuals who begin gambling before the age of 18 are at substantially higher risk of developing problem gambling behaviours in adulthood. By maintaining a strict 18+ threshold and verifying player ages, aq22 plays its part in protecting young people in Bangladesh from these risks.

How We Verify Age

During the account registration process, players are required to confirm that they are 18 years of age or older. In addition, aq22 may request identity verification documents at any time — including when processing a withdrawal request or when account activity raises a query about a player's age. Accepted documents include a valid National ID card, passport, or other government-issued identification showing date of birth.

Any account found to belong to a player under the age of 18 will be closed immediately. Any funds deposited by an underage player will be returned in full; any winnings generated will be forfeited.

Protecting Young People in Your Household

If you share a device with younger family members, we strongly recommend that you:

• Always log out of your aq22 account when you are not actively playing.
• Never save your aq22 password in a shared browser or device.
• Consider using parental control software such as Net Nanny, Qustodio, or your device's built-in screen time management tools to restrict access to gambling websites on shared devices.
• Talk to young people in your household about the risks associated with gambling.

Problem gambling is characterised by a persistent pattern of gambling behaviour that causes significant disruption to an individual's personal, financial, or social life. It exists on a spectrum — from occasional loss of control to a full compulsive gambling disorder — and it can affect anyone regardless of age, occupation, or background.

One of the most challenging aspects of problem gambling is that it often develops gradually and is not always obvious to the person experiencing it. The following warning signs may indicate that gambling is becoming harmful rather than enjoyable.

Behavioural Warning Signs

• Spending more time or money on gambling than you intended or planned.
• Feeling restless, irritable, or anxious when you are not gambling.
• Gambling to escape negative feelings such as stress, loneliness, anxiety, or depression.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to friends or family about how much time or money you spend on gambling.
• Neglecting responsibilities at work, school, or home because of gambling activity.
• Borrowing money or selling possessions to fund gambling.
• Making repeated unsuccessful attempts to cut back or stop gambling.

Financial Warning Signs

• Gambling with money that was set aside for essential expenses such as rent, food, or bills.
• Experiencing significant financial losses that are difficult to account for.
• Using credit, bKash or Nagad overdraft facilities, or loans specifically to fund gambling deposits.
• Concealing financial transactions from family members.

The following self-assessment checklist is adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider whether it reflects your recent experience with gambling. If you answer "Yes" to two or more of these questions, we strongly encourage you to use aq22's player protection tools and to consider speaking with a qualified counsellor.

This checklist is for self-reflection purposes only and is not a clinical diagnosis. If your responses concern you, please reach out — there is no shame in seeking support, and aq22 is committed to making that process as straightforward as possible.

aq22 provides a comprehensive suite of player protection tools that you can activate directly through your account settings or by contacting our support team. These tools are designed to give you meaningful control over your gambling activity — without barriers, without waiting periods for most restrictions, and without judgement.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your aq22 account at any time. Once a limit is in place, the aq22 platform will automatically decline any deposit attempt that would cause your total deposits within that period to exceed the limit you have set. For example, if you set a weekly deposit limit of ৳5,000, you will not be able to deposit more than ৳5,000 across a rolling 7-day period, regardless of how you attempt to make the deposit.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active, giving you time to reconsider.

Session Time Limits

A session time limit restricts the maximum duration of a single continuous gaming session on the aq22 platform. When your session reaches the time limit you have configured, you will be automatically logged out. You can set session time limits of between 30 minutes and 8 hours per session. You will receive an on-screen notification when you have 10 minutes remaining in your session.

Loss Limits

A loss limit caps the total amount of net losses you can incur within a defined period — daily, weekly, or monthly. Once your net losses for the period reach your configured limit, your account will be temporarily restricted from placing further bets until the period resets. Like deposit limits, reducing a loss limit takes effect immediately; increasing one requires a 7-day waiting period.

Reality Checks

A reality check is a periodic on-screen notification that reminds you how long you have been playing and how much you have deposited and won or lost in the current session. You can configure reality checks to appear every 30, 60, or 120 minutes. When a reality check appears, you can choose to continue playing or to end your session. Reality checks are a lightweight but effective tool for maintaining awareness of your play.

Cool-Off Period

A cool-off period allows you to take a short break from gambling without permanently closing your account. You can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, you will be unable to log in to your aq22 account, make deposits, or place bets. Your account balance and data are preserved and will be accessible again once the cool-off period expires.

Self-exclusion is aq22's strongest player protection tool. When you self-exclude, your account is permanently closed for the duration of the exclusion period, and you are prevented from opening a new account on the aq22 platform using the same identity credentials. Self-exclusion is the appropriate step for any player who feels that gambling is causing them genuine harm and who needs a firm, enforced boundary rather than a voluntary restriction.

Available Exclusion Periods

• 6 Months: A medium-term break to address an emerging gambling concern.
• 1 Year: A longer exclusion for more serious cases where significant recovery time is needed.
• 3 Years: For players who need an extended period of protection and stability.
• Permanent (Lifetime): An indefinite, irrevocable exclusion from the aq22 platform. This option is recommended for players with a confirmed gambling disorder. A permanent exclusion cannot be reversed.

What Happens During Self-Exclusion

• Your aq22 account is immediately closed and you are logged out.
• Any remaining balance in your account at the time of self-exclusion will be returned to you via your last withdrawal method within 5 business days.
• All marketing and promotional communications from aq22 are stopped immediately and will not resume for the duration of the exclusion period.
• aq22 will use reasonable technical measures to prevent you from registering a new account using the same name, date of birth, email address, or phone number during the exclusion period.
• Your gameplay history and account data are retained in accordance with aq22's Privacy Policy and applicable data retention requirements.

How to Self-Exclude

To activate self-exclusion, contact the aq22 support team via live chat or email at [email protected] and state that you wish to self-exclude. Provide your preferred exclusion period. Our team will process your request immediately and confirm via email once your account has been closed. You do not need to provide a reason — your request will be actioned without question.

aq22 encourages any player who is concerned about their gambling behaviour — or about the gambling behaviour of a family member or friend — to seek professional support. Problem gambling is a recognised condition that responds well to structured counselling and peer support. The resources listed below are available to players in Bangladesh and internationally.

International Resources

• Gamblers Anonymous (GA): A worldwide fellowship of men and women who share their experience, strength, and hope with one another to solve their common problem with gambling. GA uses a 12-step recovery programme and has online meeting options available to players in Bangladesh. More information is available at www.gamblersanonymous.org (visit independently in your browser).
• GamCare: One of the UK's leading providers of information, advice, and support for anyone affected by problem gambling. GamCare's online resources, self-help tools, and live chat support service are accessible to users worldwide. Visit www.gamcare.org.uk for more information.
• Gambling Therapy: A free global service offering online support for individuals and families affected by problem gambling, delivered by qualified therapists. Support is available in multiple languages and time zones. Visit www.gamblingtherapy.org.
• BeGambleAware: A comprehensive resource for understanding gambling-related harm and accessing peer and professional support. The BeGambleAware website at www.begambleaware.org includes a self-assessment tool, a directory of support services, and resources for families and friends.

Advice for Friends and Family

If you are worried that someone close to you has a gambling problem, it is important to approach the subject with empathy rather than confrontation. Recognise that problem gambling is a behavioural condition, not a character flaw or moral failure. Offer support without enabling — avoid lending money to cover gambling debts, and encourage the person to seek professional help rather than trying to manage the situation alone.

The organisations listed above all provide dedicated resources for friends and family members of people affected by problem gambling. GamCare in particular has a free helpline that families can access independently of the person they are concerned about.

aq22's player support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. Our team is trained to handle responsible gaming requests with complete discretion, professionalism, and urgency. If gambling is causing you distress, please reach out immediately — no request is too small, and no concern is dismissed.

This Responsible Gaming page was last reviewed on 1 January 2026. aq22 periodically updates its responsible gaming tools and policies to reflect evolving best practice in player welfare. Any material changes to the tools or policies described on this page will be communicated to registered players via the email address on their account.